Obviously, not all owners will be objective, but most owners are very objective about whether a property manager is doing a good job for them or not. I think an owner who… Owners will typically be very objective. If you got all residents complaining and very few owners and owners are typically pretty excited about the review or about the company, then does that really make sense that that would be something to be scared of for you? I would say is are there any owners on there that have legitimate complaints or consistent complaints? We’ve started hiring people to man that communication with the hope of picking up the phone in the very near future. We’ve started basically chatting with people on our website. We don’t have those yet, today, but we’re making changes to communicate better with our residents that wanna tell it to us on the phone. And so we’ve seen that consistently throughout our reviews and so now we’re starting to change that. We have our self-showing system and we have a way that they can get to that through our website, but one of the…but they get frustrated that they can’t pick up the phone and talk to somebody. You need to know that typically that’s us looking out for our clients who are the owners.īut is there a consistent message in the reviews that is a problem to you? So, one of the consistent messages in our views is that resident prospects get frustrated because we don’t pick up the phone and answer the phone for a rental house. Okay? So you need to know that that’s very normal. So this is where, you know, if a resident’s like, “Well they didn’t give me all their money back,” and have a disagreement with us. Are residents complaining about the refund check or is there something to the review? It’s just a hard business to get five stars and because you have residents and you have conflict and there’s gonna be places like Google that they’ll voice their negative comments about something that we’ve done. Now, keep in mind, you’re not going to have a property manager with five stars, very few of them. What I would say is somewhere north of four stars. It’s very important that your property manager have a high star rating.
There’s a lot of people in our industry that say, “Well, there’s no way I can have a good reviews and the star rating doesn’t matter.”Īnd those are the people with the two and three-star ratings.
0 kommentar(er)
